Return & Refund Policy
At FONR Egypt, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return or exchange within 14 days of receiving their order, provided that the item is unused, in its original condition, and in its original packaging.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products that have been used, installed, or damaged after delivery.
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Customized or special-order products.
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Items returned without their original packaging or accessories.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will review the issue and provide an appropriate solution, including replacement or refund if applicable.
Refund Process
Once your return request is approved and the product is received and inspected, refunds will be processed through the original payment method or as otherwise agreed with the customer.
Exchange Policy
Products may be exchanged subject to product availability and approval of the return request.
Shipping Costs
Shipping fees related to returns or exchanges may apply unless the return is due to an error on our part or a defective product.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our official communication channels.